Why is there a charge on my card?
If you receive a charge from websitehostingbill.com, it is for your website which is running on one of our participating content management software products.
How often do you make charges for websites?
We charge a recurring monthly fee for each website. You may also be charged one-time fees related to upgrading a website or purchasing one-time services through the website system.
How can I get an invoice for the charges?
Every time we issue a charge, we email an invoice to the email address we have on file. You can also view a complete billing history by logging into your website and visiting the my account section. If you don't receive email invoices or if you can't access the my account section, you should talk with the administrator or consultant who set up your website for you.
Can I cancel my account?
You may cancel your account at any time. There are no termination fees. Just log into your website and visit the my account section. Once you cancel, you won't be charged any future fees, but you are responsible for all previously incurred charges.
How do I get a refund?
Charges are non-refundable, but if you cancel your account, you won't be charged again. We don't have any hidden fees associated with starting or canceling an account.
Still have questions?
If you have further questions or if you're still unsure what your charges are for, we recommend the following:
- First, make sure you ask around your business or organization to see if anyone else can verify or explain your website charges.
- Next, if you still have questions, contact your website administrator or the designer, consultant or company who set up your website. They will often have the information you need.
- Finally, you can use the contact us button below to get in touch with us directly. We'll be happy to help.